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2017 Map / Software updates

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82K views 358 replies 97 participants last post by  Uvox2  
#1 ·
Hi all

Kia UK are delighted to announce the release of the latest map and software updates for all factory fitted head units.

Our dealers have now received their bulletins for this procedure but please note SD cards are being posted over the next few days.We recommend making contact with your dealer next week to enquire about making a booking as our servicing teams won't wish to arrange before SD cards have been received and checked.

We can confirm:

- The £25 charge remains and this is to be retained by your dealer for their workshop time.
- All platforms must receive both software and map updates combined.
- Software updates will provide (when available) enhancements to Bluetooth compatibility, additional features e.g. connected services and bug fixes.
- The package includes Android Auto and Apple CarPlay for those vehicles with head unit / steering wheel compatibility. (Please PM us your VIN if you'd like us to check)



Kind regards

KiaCustomer Service
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#327 ·
sprout said:
I have a 66 plate Sportage that was first registered in January 17. The dealer said that it had android auto when I bought it a week ago but now they tell me it doesn't. Will an update to the SD card give it that functionality?


Sorry, the 2016 Sportage will have the previous head unit and no voice activation feature, so can't be retrospectively made compatible with Android Auto.



Kia Customer Service
 
#330 ·
Kia Customer Service said:
JJ70 said:
Can you please let me know what the latest map version is for my Sept 16 Sportage GT Line. Thanks

Latest versions for your Sportage are:



System version   -    QL.EU.SOP.XX.166
Navigation version   -    QL.EU.SOP.09.49.47
Map version   -    EUR.09.44.65.001.001(D.C2)




Kia Customer Service
Okay, thanks could you kindly let me know when those maps were released? Only my dealer attempted to do me an update in November last year and I ended up with the same version as I started with EUR.08 etc. And they still insist that this is the latest version.
 
#331 ·
JJ70 said:
Kia Customer Service said:
JJ70 said:
Can you please let me know what the latest map version is for my Sept 16 Sportage GT Line. Thanks

Latest versions for your Sportage are:



System version - QL.EU.SOP.XX.166
Navigation version - QL.EU.SOP.09.49.47
Map version - EUR.09.44.65.001.001(D.C2)




Kia Customer Service
Okay, thanks could you kindly let me know when those maps were released? Only my dealer attempted to do me an update in November last year and I ended up with the same version as I started with EUR.08 etc. And they still insist that this is the latest version.

These were released back in March when we started this thread. We'd recommend waiting for our 2018 update due in the next few weeks but in the meantime, please get in touch if you'd like us to investigate the update failure. You just need 20 points to PM us.



Kia Customer Service
 
#333 ·
Masher said:
Hi could you please check and let me know the latest software version for my Sorento so I will be able to use Android auto. My Vin number is KNAPH81BSG5202201 Thanks Ken.


Hi Ken

Your Sorento became compatible with Android Auto last year with system version 'E517.160926'. If you're looking to update, you may wish to wait for our 2018 update which is arriving in the next few weeks.



Kia Customer Service
 
#334 ·
Kia Customer Service said:
Masher said:
Hi could you please check and let me know the latest software version for my Sorento so I will be able to use Android auto. My Vin number is KNAPH81BSG5202201 Thanks Ken.


Hi Ken

Your Sorento became compatible with Android Auto last year with system version 'E517.160926'. If you're looking to update, you may wish to wait for our 2018 update which is arriving in the next few weeks.



Kia Customer Service
Any more news yet on date that the new maps will be available in June?
 
#335 ·
Kia Customer Service said:
Masher said:
Hi could you please check and let me know the latest software version for my Sorento so I will be able to use Android auto. My Vin number is KNAPH81BSG5202201 Thanks Ken.


Hi Ken

Your Sorento became compatible with Android Auto last year with system version 'E517.160926'. If you're looking to update, you may wish to wait for our 2018 update which is arriving in the next few weeks.



Kia Customer Service
 
#336 ·
hello am new on here am waiting for the sat nav update I've rung 3 dealers they said they have not got no sd card will this update have CarPlay on it and will it be compatible with the sportage kx4 2016 thankyou

vin number usypc813sfl689999

Edited by: tractorman
 
#337 ·
Daveyboy123 said:
Kia Customer Service said:
Masher said:
Hi could you please check and let me know the latest software version for my Sorento so I will be able to use Android auto. My Vin number is KNAPH81BSG5202201 Thanks Ken.


Hi Ken

Your Sorento became compatible with Android Auto last year with system version 'E517.160926'. If you're looking to update, you may wish to wait for our 2018 update which is arriving in the next few weeks.



Kia Customer Service
Any more news yet on date that the new maps will be available in June?

Sorry, no confirmed date yet.

Kia Customer Service
 
#338 ·
tractorman said:
hello am new on here am waiting for the sat nav update I've rung 3 dealers they said they have not got no sd card will this update have CarPlay on it and will it be compatible with the sportage kx4 2016 thankyou

vin number usypc813sfl689999


Hi tractorman

Sorry, 2016 Sportage cannot be retrospectively made compatible with CarPlay. This app was only added to Sportage ('2' spec and above) last year with the introduction of our new head unit.

Kia Customer Service
 
#339 ·
Please do not post links to non-Kia Approved files for your Kia vehicles as any problems resulting from this will not be covered by your warranty and you will be charged for sorting out any problems!

Members who persist in doing this will be barred from this website.



 
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#343 ·
stod45 said:
Hi, same here Sportage 16 plate in for 2nd year service next week at Jervis Kia Stoke, they said they now charge £70.00 to update maps !! I was happy to have it done for £20
Image


The price is a joke, you can buy a sat nav with lifetime map updates for cheaper. Kia should be ashamed of themselves.
 
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#346 ·
Hi all

Bulletins haven't yet been sent out to our dealers about the upcoming update so we'd like to avoid further miscommunication. We are still on schedule for release this month and please refer to our sticky at the top of the forum for the process should a dealer quote a price different to us once we've created a new update thread.



Kia Customer Service
 
#347 ·
Beebee said:
The price is a joke, you can buy a sat nav with lifetime map updates for cheaper. Kia should be ashamed of themselves.
tractorman said:
it seem once you have bought there cars they don't care a monkeys
I'd await the official announcement before throwing rocks! Kia Customer Services were good at correcting dealers who overcharged last time around.


Edited by: tigger
 
#351 ·
Posted: 04Jun2018 at 3:39pm by Kia Customer Service

Kia Customer Service said:
Hi all

Bulletins haven't yet been sent out to our dealers about the upcoming update so we'd like to avoid further miscommunication. We are still on schedule for release this month and please refer to our sticky at the top of the forum for the process should a dealer quote a price different to us once we've created a new update thread.



Kia Customer Service
 
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