Chat started on 14 Feb 2022, 10:45 AM (GMT+0) | |
(10:45:30) | * Visitor 16190300 joined the chat * |
(10:45:30) | Visitor 16190300: Why is notification page not being updated? |
(10:45:32) | Online Receptionist: Please do not enter any personal data provided in this chat. If you do so it will be processed in accordance with the privacy policy (Regist | HYUNDAINavigation Updates Official Website). You should only provide personal information in this chat if you consent to this use, if you do not consent you may continue to chat but do not provide any personal information. |
(10:45:36) | * Eman Maher joined the chat * |
(10:46:17) | Visitor 16190300: Hi Why is notification page not being updated? |
(10:46:34) | Eman Maher: Hi! |
(10:47:15) | Eman Maher: May I know your car model and y |
(10:47:21) | Eman Maher: Year |
(10:47:35) | Visitor 16190300: Niro 2020 HEV |
(10:48:16) | Eman Maher: Allow me a moment to check, please! |
(10:50:45) | Eman Maher: What is the latest version which is uploaded in your car, please? |
(10:50:54) | Visitor 16190300: This is the 3rd further update since the 1st was released in November & not one of them has been mentioned on notification page. Not very good. |
(10:51:16) | Visitor 16190300: There is one +|21Q2|DE_H_PE.EUR.S5W_L.001.001.220211|KM|Niro_HEV_MY_20_EU|1560|0today |
(10:52:07) | Visitor 16190300: 220211 which is 11-020-22 |
(10:52:44) | Eman Maher: Got you, this is because this update is for StandardGen5w cars only not for all models, but I promise to raise this point to our engineers to be considered in the future. |
(10:53:32) | Visitor 16190300: So does this updated fix the problems on the STD GEN% & the COMPACT GEN5? |
(10:54:45) | Visitor 16190300: On the point of the standard gen 5 W how come this is showing for the EV6 which is a 122 screen? |
(10:55:06) | Visitor 16190300: 12 Inch screen |
(10:55:22) | Eman Maher: It is meant for StandardGen5W cars only. If you have any issue we can escalate it. |
(10:55:31) | Visitor 16190300: Ok. |
(10:56:21) | Eman Maher: Let me know your issue, please and I will create a ticket for you. |
(10:56:32) | Visitor 16190300: Then can you raise a issue that it is being released to wrong cars & also that NO ONE IS UPDATING the Notification page. Which is the whole point of having that page. |
(10:57:24) | Eman Maher: I agree with you, I will raise this to the support team directly after the chat. |
(10:57:36) | Visitor 16190300: I do not have a issue yet. Not loaded the software. The issue is no Notification of any new software & it appears as you say that it is showing for the wrong head units. |
(10:57:44) | Visitor 16190300: Thanks. |
(10:58:25) | Visitor 16190300: TBH this whole update site is a mess. It needs to get someone in charge who can get it working like it should be. |
(10:59:41) | Eman Maher: I will definitely inform the team about all these issues. I am so sorry for that. |
(11:00:03) | Visitor 16190300: Thanks. Have a good day. |
(11:00:17) | Eman Maher: It has been a pleasure assisting you today. Have A LOVELY DAY : ) |
(11:00:39) | |
(11:00:39) | * Visitor 16190300 has commented: Chat good. Website udating rubbish. No notifications * |
(11:00:39) | * Visitor 16190300 left the chat * |